Please note: Haringey Register Office will be closed for staff training on Tuesday 7 November, 11am to 12 noon - our apologies for any inconvenience caused.

Customer Feedback and Service Delivery

Our mission

It is our mission to provide a responsive service that meets the needs of our customers. We believe that it is important to listen to you and take account of your needs as we develop the services on offer.

Your customer experience, views, ideas and suggestions

We welcome your views on our service and use the feedback received to improve our service to you and other customers. Please take a few moments to share your thoughts and comments with us by completing our Customer Satisfaction feedback e-form:

Complete our service feedback form

Feedback scores from our customers

We ask our customers to score us out of 5 for overall service, courteousness and accessibility. To see our performance data please look at our customer feedback results below:

Customer Comments

I was feeling very upset, they made sure I was comfortable and cared for me

Extremely accommodating and efficient and very understanding and helpful

Very polite, professional and personable staff

Lovely, friendly staff + easy, well explained process. Paul is awesome (John is too)!!!

Very helpful and quick service

Very welcoming and straightforward

Keep doing  what you doing

Everything was great since the beginning

My experience was great and very courteous

Really friendly and helpful service. Explained everything clearly

Friendly. Quick as seen even earlier than our appointment :)

Helpful, knowledgeable and flexible

Very patient and welcoming

Annette was very kind and answered all our questions.

Great friendly staff. Was very wecolming

Prompt and efficient

Nicola was a great help, she did everything she could of done. I am so happy

Availability was excellent!

I was very pleased to get an appointment so quickly (2 days after booking)

Appointment availability

The General Register Office sets targets for appointment availability. Appointment availability as measured by our booking system can be found below:

Table: GRO targets - April-September 2017
ServiceApr 2017May 2017Jun 2017Jul 2017Aug 2017Sep 2017
Births or declarations within 5 working days of request0%75%100%87.5%50%100%
Deaths or declarations within 2 working days of request50%66.67%91.67%62.5%92.31%100%
Marriage / Civil Partnership Notice within 5 working days of request78.21%87.91%86.67%75.9%91.03%83.33%
Still birth or declaration within 2 working days of requestN/AN/AN/AN/AN/AN/A
Customers seen within 10 minutes of appointment time90.55%95.36%92.94%92.53%90.74%92.5%
Walk-in customers seen within 30 minutes of arrival27.78%64.29%50%81.82%76.92%50%
Table: GRO targets - October-March 2018
ServiceOct 2017Nov 2017Dec 2017Jan 2018Feb 2018Mar 2018
Births or declarations within 5 working days of request100%     
Deaths or declarations within 2 working days of request95%     
Marriage / Civil Partnership Notice within 5 working days of request91.55%     
Still birth or declaration within 2 working days of requestN/A     
Customers seen within 10 minutes of appointment time94.34%     
Walk-in customers seen within 30 minutes of arrival54.55%     

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Service Delivery Plan

We have a Service Delivery Plan 2017/18 (PDF, 504KB) that shows how the Haringey Registration and Citizenship Service is organised.

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Timeliness of Registrations

Members of the public have a set number of days to register births, deaths and still births. Births and still births should be registered within 42 days and deaths five days. Below are figures showing the percentage of registrations done within these timescales. A number of factors determine how quickly events are registered.

Part B deaths are deaths where there has been a post mortem but no inquest


Customer Consultation Event

Over the next couple of months we would like to hold a customer consultation event. If you are interested in helping us reshape and develop the service please email registrars@haringey.gov.uk with your details.

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Page Last Updated:

31 October 2017

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This form is not for service issues or requests - all such comments should go to Customer Services.

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