Monday 25 June: due to planned system maintenance, our phone and online payment systems will be unavailable between 2pm and 4pm. Our apologies for any inconvenience caused
Housing Benefit Payment Schedule
Housing Benefit payments are made either to the claimant or to the landlord. Claimants normally receive their benefit on a weekly or two weekly basis. Landlords receive their payments on a four-weekly basis.
Payment Status / Delays
There are currently no delays in issuing Housing Benefit Payments
Payment direct to your bank (BACS)
If you receive payment through your bank account, payments are processed every Monday and Thursday, the banking system takes 3 working days so payments will normally show in your account on the following Wednesday or Monday.
Please note that due to the bank processing time, payments are affected by public holidays and will be delayed accordingly. Therefore if your payment is processed on a Thursday and the following Monday is a public holiday, the payment will not show in your account until the Tuesday.
Payment by cheque
Cheques are produced every Monday, Tuesday, Wednesday and Thursday and are posted second class, you should therefore allow at least 3 working days for delivery. Please note that once you pay the cheque into your account you should allow at least 4 working days for the cheque to clear.
Payment by cheque to be withdrawn
Issuing cheques is the most expensive method of paying Housing Benefit so we are withdrawing cheque payments. Housing Benefit will be paid directly into a bank account and will arrive safely in the account 3 working days after we pay it.
Payment through your bank account is cheaper, easier and safer:
- You will receive Housing Benefit payments 3 working days from the time it leaves our account
- You will not have to wait for a cheque to arrive in the post (approximately 3 working days)
- You will not have to wait for cheques to clear with the bank (approximately 4 working days)
- You will not have to pay any charges to cash your cheque
- You will not have to visit a bank to cash your cheque
Setting up payments to your bank account
If you have a bank account, please complete the form (PDF 15KB) requesting your future payments to be paid directly into your bank account and send it back to us. Or you can hand it into your local Customer Services Centre.
Setting up a bank account
If you don’t have a bank account and need information and advice on basic bank accounts please visit the Money Advice Service website (external link). You can also contact the Financial Conduct Authority on 0800 111 6768 or visit the FCA website (external link) for more information.
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