You have a right to:
- ask us to explain or change a decision
- appeal against a decision
You can complete the online form in My Account.
or you can write to us.
See Appeal a benefit decision on GOV.UK for full details.
Appeals must be made in writing within 1 month of the date of our decision.
If you want to appeal you must tell us:
- what you disagree with or would like explained
- why you disagree
If you ask us to change a Housing Benefit decision, but we choose not to, you can still appeal against the decision.
Benefits: appeals
Address
Corporate and customer services: benefits
PO BOX 10505
Wood Green
London
N22 6XD
United Kingdom
Office hours
Monday to Tuesday
9am to 5am
Wednesday
10am to 5am
Thursday to Friday
9am to 5am
Saturday to Sunday
Closed
Location