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If a report of anti-social behaviour (ASB) has been made, but the problem has not been resolved, the case may qualify for a review by asking for an 'ASB review'. The ASB review used to be called a 'Community Trigger'.
Check if you can get a case review
You can use the ASB review process if you have reported anti-social behaviour 3 times in the last 6 months – either to the council, the police or a housing provider.
If the case is still open, an ASB review will need to wait for the outcome before any review can begin.
We will provide updates to our reporting persons on the status of their existing cases.
If there is a new anti-social behaviour problem, you can report it to us.
Ask for a review of your case
You can ask for a review by using the online ASB review form.
When you fill in the form, you’ll need to tell us about the anti-social behaviour reports you have made. We need to know:
- the dates of each time you made a complaint
- who you reported it to
- any reference numbers
- details about the anti-social behaviour that happened
What happens after you ask for a review
We will check if you meet the criteria for a review and let you know our decision within 5 working days.
If we cannot review your case
We will write to you to tell you why and suggest other actions you can take.
If we can review your case
Your case will be reviewed by the Partnership Problem Solving Group – find out more about the Partnership Problem Solving Group.
The Partnership Problem Solving Group will review how your case has been dealt with so far and suggest other actions that should be taken. This will happen within 28 days of the decision to review your case was made.
You will be told the outcome of the review within 5 working days of the review meeting.
If the Partnership Problem Solving Group decides that further action is needed on your case, you will be sent details about what will happen.
You have the right to appeal if either:
- we decide you do not meet the criteria for a review but you disagree with this
- you do not agree with the decisions made after a review
The chair of the Partnership Problem Solving Group will review your appeal within 15 working days of when you make it. You will not be able to appeal again after they make their decision.