Customer Services Easter opening times
Customer Services will be closed over the Easter weekend (Good Friday to Easter Monday). You can contact our out of hours service in an emergency.
Support to communicate over the phone
Relay UK is a service designed to help deaf, hard-of-hearing and speech-impaired individuals communicate with us over the phone.
If you are deaf, have hearing loss or have a speech impairment, Relay UK can connect you to a relay assistant to make a phone call.
The relay assistant can:
- type what the caller is saying so you can read their responses, if you can’t hear
- read your written responses to the caller, if you can’t speak
Relay UK is a service that is free to use. Users will only be charged what the phone provider would normally charge.
You don't need any special kit – you can download the app and install it on your favourite device:
- smartphone
- tablet
- computer
If you can't or don't want to download the app, you can also use it on a textphone.
Find out more and download the app from the Relay UK website.
Read more on Relay UK on the Royal National Institute for Deaf People (RNID) website.