Access to My Account and benefit services
From Sunday 30 March to Tuesday 1 April, My Account and some of our online benefits services will be unavailable.
Discretionary Housing Payments provide financial help with rent or housing costs.
Make or view a claim and upload evidence online.
You can only get Discretionary Housing Payment if:
You can upload your proof in your online account.
You will be asked for:
We may ask for additional proof including proof of loans, bills, credit cards and medical proof.
How much you receive depends on your situation.
Each application is decided on an individual basis so it is important to give as much detail about your financial situation as possible.
DHPs are usually paid for limited periods. You should always try to:
Details of the period you will be paid for and how you will be paid will be included in your decision letter.
Requests asking us to reconsider our decision must be made in writing within 1 month of the date on the decision letter.
You can disagree with:
There is no right to appeal to an independent tribunal.
Corporate and Customer Services | Benefits
PO Box 10505
Wood Green
London
N22 7WJ
United Kingdom