Housing and estate services over Christmas
See our holiday service pages for information on housing and estate services opening times over the Christmas and New Year period.
Checklist for preventing accidents in communal and outside spaces.
Keep escape routes clear. Do not leave large items such as furniture, prams, bikes or e-bikes in communal areas, shared balconies or corridors.
Do not wedge self-closing doors open. These doors are normally fire-resistant – they help to stop fire and smoke spreading, but only when they are closed.
Ensure everyone in your household knows where the nearest fire exits are located.
Faulty lithium batteries in e-scooters are a growing problem. If they become damaged or fail in any way, they can start ferocious fires. This is why we do not allow charging or storing of e-bikes and e-scooters in communal spaces. We will remove any scooters we find in shared spaces to reduce risk and keep escape routes clear.
Learn more about the dangers of e-scooters.
According to the London Fire Brigade, smoking remains the leading cause of fire-related deaths, so it’s really important for smokers to take steps to reduce risk. It’s always safer to smoke outside but cigarettes must be fully extinguished and properly disposed of. Never throw cigarette butts from a balcony, as they could start a fire elsewhere.
Lit cigarettes, pipes or cigars should never be left unattended or balanced on ashtrays, as they can easily tip over. When emptying ashtrays, make sure all smoking materials are completely out and cooled and preferably wet them before throwing into a bin. To reduce the risk of fire, please avoid disposing of cigarette ends in bin chutes or external paladin bins.
Find out more tips by visiting the LFB’s website.
To reduce risk from fire and reduce disturbance to your neighbours from smoke and noise, BBQs are not allowed on balconies or communal areas of estates.
If you hold a BBQ elsewhere, make sure it is always attended and keep them away from fences, sheds and trees. Always be safe around BBQs and follow the London Fire Brigade's guidance.
Never store combustibles and flammable liquids, for example gas cylinders, kerosene and fuel on your balcony. If you need oxygen cylinders for health reasons please let our tenancy team know.
Some tips to keep your gardens and pathways safe: