Mutual exchange policy

The mutual exchange policy aims to promote exchanges between secure tenants locally, regionally and nationally to maximise customer choice as to the type and location of their home. Mutual exchanges can provide suitable alternative accommodation for those who are:

• under-occupying
• overcrowded
• in need of adapted properties

Our mutual exchange policy sets out our approach to:

• managing individual tenant requests for a mutual exchange of properties (which may involve multiple properties)
• the proactive use of a local mutual exchanges database
• referrals to regional and national schemes to promote moves