Leasehold buildings insurance

How to make a claim, insuring your contents, public liability insurance.

All leasehold building insurance claims for incidents that occurred from 1 April 2025 are now dealt with by Avid Insurance Services Ltd.

Avid Insurance Services Ltd – insurance information document (pdf, 5 page(s), 255.69 KB)

The internal decorations, including internal walls, ceilings and fixtures and fittings, are covered against damage caused by an insured peril.

The insurance policy covers the leaseholders’ share of the exterior structure and communal areas of the building against perils such as fire, storm damage, vandalism and flooding (including burst pipes).

How to make a claim 

If you need to make a claim, you should immediately notify Avid claims department (Sedgwick), providing as much information as possible as to the circumstances surrounding the claim.

Contact numbers and email addresses for Avid claims department (Sedgwick):

In order to make a claim for vandalism you will need to request a crime reference number from the police.

Zurich building insurance claims

Download the Zurich Municipal leaseholder insurance policy documents:

From 1 April 2023 to 31 March 2025

All building insurance claims and incidents that occurred from 1 April 2023, will be dealt by Zurich Municipal.

Their contact details are:

  • Address: Zurich Insurance plc, 7th floor St.Vincent Plaza, 311-319 St.Vincent Street, Glasgow G2 5LP
  • Claims contact telephone number: 0800 028 0336
  • Email: farnboroughpropertyclaims@uk.zurich.com
  • Policy reference number: QLA-01E213-0153

You can submit a new insurance claim via Zurich's online portal

There is also a facility to speak to the team via WhatsApp and text for existing claims.

Between 1 April 2022 and 31 March 2023

All building insurance claims and incidents that occurred between 1 April 2022 and 31 March 2023, will be dealt by Zurich Municipal.

Their contact details are:

  • Address: Zurich Insurance plc, 7th floor St. Vincent Plaza, 311-319 St. Vincent Street, Glasgow G2 5LP
  • Claims contact telephone number: 0800 923 4200
  • Email: homeclaims@uk.zurich.com
  • Policy reference number: 10/006460/05500439

Before 1 April 2022

All building insurance claims and incidents that occurred before 1 April 2022 must be reported to Claims Consortium, claims handlers for Ocaso Ltd.

Their contact details are as follows:

Home contents insurance

Under the terms of your lease, your personal belongings ie furniture, television or refrigerator are not insured against theft or damage. This means that if your possessions are destroyed during an incident, you will not be covered for your loss unless you have household contents insurance.

It is the leaseholder’s responsibility to ensure that Home Contents Insurance is in place for your personal belongings.

However, if you live on a large estate it can be hard to get contents insurance. We have introduced a home contents insurance scheme for all our tenants and leaseholders (not just those living on estates). The insurers who administer the Homes Contents insurance are RSA Insurance Group.

For more information visit the RSA Insurance Group website or see the following links:

Public Liability Insurance: making a claim against the council

If you believe that Haringey Council has caused damage to you or to your personal belongings, you can make an insurance claim against them.

For example: if a Haringey Council worker comes to your house to mend a pipe and ruins your carpet in the process, we might be responsible for replacing that carpet. For a claim to be successful, negligence must be proved against Haringey Council.

If you would like to make a claim against Haringey Council, please send a letter to Haringey Council’s Risk and Insurance team using the contact details below.

You will need to provide:

  • your full name and address
  • the place where the loss occurred
  • the date of the incident
  • description of the incident and damage caused
  • photographic evidence of the damage
  • Haringey’s housing repair job reference number – please see information regarding repairs

Contact the risk and insurance team

Phone
020 8489 3710
Email
insurance@haringey.gov.uk
Address

Haringey Risk and Insurance Team
7th Floor, Alexandra House
10 Station Road
Wood Green
N22 7TR

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