Report a repair

Some repairs are the tenant’s or leaseholder's responsibility. Use the links below to find out about your responsibilities, which repairs are chargeable and who should carry out the repair: 

• tenants responsibilities
• leaseholders responsibilities

Once you have reviewed this information, use the following link to report a repair:

Report a repair

Damp and mould

If you have damp and mould in your home, you can report this using our online form.

Report damp and mould

Emergencies

For urgent problems such as a gas leak or power cut, see our housing emergencies pages.

In the event of a fire, call 999.

What we’ll need to know

Pleas carry out the following simple checks before you contact us:

• can you shut off the water supply to stop it flooding the property?
• have you checked the electricity control panel to see if you can reset the trip switch?
• do you have credit on your meter/card?
• is it just your home which is affected, or do your neighbours have a similar problem?

When you contact us, we will need to know:

• your name
• your address
• your rent account number
• a contact number so we can call you back
• whether there are things we need to know about you such as if you’re hard of hearing, or you need time to get to the door
• as much as you can tell us about what needs to be done.

If you’re reporting a repair online please follow the steps to tell us more about the problem.

Booking an appointment

Once we have all the information needed, we will agree a date and time that’s convenient for you, and we aim to complete the repairs in a single visit. Sometimes we will need to pre-inspect, and more complicated repairs can take several visits. If it’s not going to be straightforward, we’ll let you know.

Our time slots on weekdays are:

• morning: 8am to 12 noon
• avoid school run 10am to 2pm
• afternoon 12 noon to 4pm

If one of our contractors is carrying out the repair, they will also offer an appointment, but their appointments slots may differ from the council’s repairs service.

We will provide you with a job number for your reference, keep a note of this in case you need to contact us.

If you provide us with a mobile phone number and the repair is going to be carried out by a council operative we will send you a text reminder the day before the appointment. If we only have a landline number, we will call you first and leave a voicemail if you don’t answer the phone.