Our Service Standards

We have produced a set of building control service standards (pdf, 2 page(s), 118.06 KB) to tell you what you can expect from us.

The quality of service we offer is important to us and we try to offer a consistent quality of service to all our clients.

Qualified and experienced building control officers

Most building control officers hold relevant qualifications, which cover a wide range of disciplines including surveying, structural engineering, public health and fire engineering. Our officers have many years of experience to call on and regularly attend training courses to ensure they are up to date with modern construction methods.

We offer a multi-functional service covering structures, fire precautions, services, drainage and where appropriate liaison with other council departments may be carried out to offer a team approach.

Commitment to quality management

We participate in ISO 9001:2015 accreditation – this is a Quality Management System that demonstrates we are committed to meeting customer agreements and legal requirements for working in a planned, consistent and documented manner.

Value for money

A progressive approach is adopted to help you obtain the best possible value for money. We will consider all new methods and materials of construction, based on our own experience and, if necessary, other expert advice.

Using new technology

We make maximum use of new technology and state-of-the-art software to check engineers' calculations as well as other aspects of the proposed work such as heat loss from buildings and energy (SAP) ratings of new buildings may be utilised to ensure a speedy and accurate response.

Maintaining property records

We keep extensive records on Haringey properties so that future owners can plan works with confidence. This also means that prospective purchasers can see that work carried out in the past has been inspected and approved. This information can also be analysed to give prior warning of any potential problems, particularly in relation to ground conditions.

Collaboration and knowledge sharing

Close liaison is maintained with building control offices in other local authorities to share our experience and exchange knowledge and information. On a national level, this is through the Local Authority Building Control (LABC), and on a local level, the London District Surveyors Association (LDSA).