Customer Services Easter opening times
Customer Services will be closed over the Easter weekend (Good Friday to Easter Monday). You can contact our out of hours service in an emergency.
Equal access to council information and services.
We believe that all members of the community have the right to equal access to information and services provided by the council.
For this reason we provide translation, interpretation and communication services for people who:
We offer the following services:
Our services are professional, confidential and sensitive to the needs of the individual. Our experienced interpreters and translators reflect the cultural diversity of our residents.
If you visit a council office or have an appointment to see a council officer, you can ask for an interpreter. We will arrange for an interpreter to interpret for you, either in person or over the phone. If an interpreter is not available we will arrange another appointment for you with an interpreter. You will not have to pay for the interpreter.
You can ask a council officer who is dealing with your enquiry for a translation of council letters or other council documents. Most council documents have a language panel on the back cover. You can ask for a translation of that particular document by completing your details on the form given and returning to the freepost address shown. You do not have to pay for translations.
You can ask a council officer who is dealing with your enquiry to arrange council letters or other council documents in Braille, Large Print or audiotape. Most council documents have a language panel on the back cover. You can ask for a particular document in one of these formats by completing your details on the form given and returning to the freepost address shown. You do not have to pay for this service.
Our translation and interpreting services are provided by Dals. Dals gives you access to hundreds of languages through its extensive network of qualified interpreters. We have made a referral to Dals on the back of our contract agreement so that eligible organisations in Haringey can also get our preferential rates.
You can set up an account with Dals to request translations, telephone/video remote interpreting or face-to-face interpreting directly via their online booking system.
You can contact Dals via:
Google Translate is a free 3rd party service that, for the most part, performs an acceptable level of translation. However, it does attempt to perform a literal translation and, as with any automated system, it is not always accurate.
Please keep this in mind when using automated translation services.
Translate this site using Google Translate (you can select the language you wish to translate to at the top of the page).
See what support is available if you are deaf, hard-of-hearing or speech-impaired and you need to communicate with us over the phone.