Change your appointment
If you want to change your appointment, there's no charge provided you give us more than 2 working days' notice.
Please contact us to arrange this.
Cancel all visits
We'll refund the cost of treatment, less a £24.20 administration fee, if you:
- cancel all treatments
- do not want to rebook
- give more than 2 working days’ notice
Refunds
You can ask for a refund (less cancellation charges) if:
- the pest control officer arrived at your premises but could not do the treatment, for example there was no one in
- you cancelled the appointment without giving at least 2 working days’ notice
The following cancellation charges apply:
| Pest | Domestic | Concession (discounted) |
|---|---|---|
| Bed bugs | £173.25 | £103.95 |
| Clothes/textile moths | £191.10 | £191.10 |
| Cockroaches | £80.66 | £48.40 |
| Fleas | £102.40 | £61,45 |
| Food pests (weevils, beetles, moths) | £169.40 | £169.40 |
| Mice | £61.26 | £36.76 |
| Pharaoh ants | £75 | £45 |
| Rats | £61.26 | £36.76 |
| Squirrels | £63.70 | £63.70 |
| Wasps nest | £96 | £96 |
These cancellation charges are for each missed or cancelled appointment.