Apply for a resident care at home parking permit

What you need 

To apply for a resident care at home permit, you must upload or post proof of where you live and that someone cares for you in your home.

Proof of care 

You must upload or post evidence that you are cared for at home. This can be one of these:

• a stamped or letterheaded letter from your GP, hospital or registered care provider
• proof of receiving benefits like:
  • Personal Independence Payment (PIP) – daily living component
  • Attendance Allowance
  • Disability Living Allowance – care component

Proof of address 

We’ll try to verify your address using council tax or electoral register records.

If we cannot confirm your address, you must upload or post one of these proofs of where you live: 

• signed tenancy agreement (Assured Shorthold, Housing Association, or council)
• recent, signed letter from HMRC or the Department of Work and Pensions (DWP)
• driving licence showing your CPZ address
• solicitor's completion letter for your home
• your Council Tax reference number – this is shown on your bill or in your online My Account

Apply 

We do not issue resident care at home permits to commercial care enterprises. 

As the resident you must apply on behalf of your carer(s).  

1. Log in to your parking account or set up a parking account. If setting up a new account, select ‘Resident’ as your ‘Customer Type’. If you already have an account with a different customer type, you must set up a new account as a resident.   
2. Select ‘Your permits’ and ‘See permits you can apply for (not visitor permits)’.  
3. Click ‘Apply’ for ‘Resident care at home permit’.  
4. Agree to the terms and conditions.   
5. Enter the date you want the permit to start.   
6. Upload your proof documents or tick the ‘Send in post’ box.   
7. Click ‘Apply’. 

Contact us if you need help to apply or to ask for a paper application form.

Renew your permit 

You’ll get an email 5 weeks before your permit ends asking you to renew your permit.  

To renew your permit: 

1. Log in to your parking account.
2. Under ‘Your permits’ click ‘View your permits’.  
3. Click ‘Renew’ for the permit you want to renew.  
4. Confirm your details.  
5. Leave the renewal start date as it is. Your new permit will start when your current permit ends.  
6. Upload your proof documents.  

After applying or renewing

After applying for or renewing your permit, you’ll get an email letting you know we’re processing your application.    

Processing your application takes up to 10 working days.   

If your new application's approved, your permit will be posted to you.

If your permit is not approved, we’ll let you know why and if we need more information. 

Stolen permits

To get a replacement for a stolen permit, we need:

• a crime reference number – visit the Metropolitan Police website to get a crime reference number
• details of the person or organisation who had the permit last

Contact us with this information.