Policies for our tenants and leaseholders

How we deal with complaints and other feedback.

How we will address damp, mould and condensation in our housing stock.

How we help tenants reduce heating charges.

How we manage mutual exchange requests.

How we determine rent for council-owned homes.

How we calculate tariffs for metered heating services.

Preventing abuse and neglect of children and vulnerable adults living in council housing stock.

What tenants can expect from our repairs service and how we will deliver it.

How we support vulnerable residents living our housing stock.

How we manage our housing income collection effectively.

How we will minimise rent and service charge arrears.

The repairs standards we work to, code of conduct.